1. Shipping

Where we ship: We ship to all locations within Australia. We do not ship internationally.

Processing time: Orders are processed and dispatched within 1-2 business days of payment being received. Orders placed on weekends or public holidays are processed on the next business day.

Delivery timeframes (estimates only):

• Metro areas: 2-5 business days
• Regional areas: 4-7 business days
• Remote areas: 7-12 business days

Shipping costs: Shipping is calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping is available on selected products as marked on the website.

Tracking: Once your order is dispatched, you will receive an email with tracking information so you can monitor delivery progress.

Packaging: Refurbished microwaves are shipped in either our own custom cartons or the original manufacturer packaging (e.g., Panasonic boxes) where available. All units are securely packed to ensure safe transit.

Small spare parts (e.g., microwave components, switches, small brackets) are shipped via Australia Post. These typically do not require a signature on delivery.

Larger spare parts and appliances (e.g., fridge doors, washing machine parts, microwaves, air fryers, espresso machines) are shipped via Direct Freight Express. Please ensure you provide a safe drop location note at checkout if no one will be available to receive the delivery.

2. Checking Your Goods on Arrival

Please inspect your order as soon as it arrives. If there is visible damage to the packaging or the product, please contact us within 48 hours of delivery with photos of the damage and packaging so we can assist you.

3. Returns Policy

Change of mind: We do not offer returns or refunds for change of mind on refurbished appliances or spare parts. This is consistent with Australian Consumer Law, which does not require businesses to provide a refund or replacement if the customer simply changes their mind.

Faulty products: If your product is faulty or not as described, you may request a return within 14 days of delivery. Please contact us at [email protected] with your order number, a description of the issue, and photos or video showing the fault.

4. Return Process

1. Contact us at [email protected] with your order number and the reason for return.
2. If the return is approved, we will provide return instructions and a return authorisation.
3. Pack the item securely in its original packaging where possible (our carton or manufacturer box), including all accessories that came with the product.
4. Ship the item back to us (return shipping costs are covered by us for confirmed faults; change of mind returns are not accepted).
5. Once we receive and inspect the item, we will notify you of the outcome and process any approved refund within 5 business days.

5. Serial Number Verification

For serialized products (microwaves, laptops, espresso machines), returns and warranty claims are subject to serial number verification. The serial number of the returned unit must match the serial number recorded at the time of dispatch. Units that do not match will not be eligible for a refund and will be returned to the buyer at the buyer’s expense.

6. Condition of Returned Items

If a returned product shows damage that was not present at dispatch – including scorch marks, arcing damage, burn stains, dents, scratches, rust, or other signs of misuse or improper care during the buyer’s possession – the return may be refused or a partial deduction may be applied to reflect the diminished value caused by the damage.

We maintain pre-dispatch photographs of all refurbished units for comparison purposes.

7. Steam & Combi Microwave Models

For steam and combination microwave models, condensation inside the cavity during or after steam or combi cooking is normal operation, not a defect. This is not grounds for a return. Steam microwaves require regular cleaning and descaling of the cavity and steam drain to prevent mineral buildup and surface staining. Damage caused by failure to perform this maintenance is not covered.

8. Non-Returnable Items

• Spare parts where the packaging has been opened (unless confirmed faulty under warranty).
• Electrical components and circuit boards once installed (unless confirmed faulty under warranty).
• Special order parts (items ordered from suppliers specifically for your request).
• Items damaged by misuse, improper installation, or neglect.
• Clearance or final-sale items (marked as such on the product page).

9. Missing Accessories

If an accessory explicitly listed in the product description (e.g., glass turntable, roller ring) is missing on delivery, please contact us within 14 days. We will either send the missing item or offer a partial refund reflecting the value of the missing accessory. Accessories not listed in the product description are not guaranteed to be included.

10. Goods Damaged in Transit

If your product arrives damaged due to shipping, please notify us within 48 hours of receipt with photos of the damage and the packaging. You will be eligible for a replacement or full refund. Please retain all original packaging until the claim is resolved.

11. Refund Processing

Approved refunds will be issued to your original payment method within 5 business days of the refund being agreed. If you have not received your refund within 10 business days, please check with your bank or payment provider first, then contact us at [email protected].

12. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.