Shipping & Returns Policy

Shipping

  • We ship to Australia

  • Orders processed within 1–2 business days (unless specified otherwise)

  • Delivery times vary by location (for example, 3–7 business days domestically)

  • Shipping fees depend on carrier, weight, size, distance

  • You receive tracking information when your order ships

  • You are responsible for customs duties, import taxes, or local charges

Returns & Refunds

  • You have [e.g. 7 / 14 / 30] days after delivery to request a return

  • Item must be unused, in original packaging, with tags intact

  • To start a return, contact support with order number and reason

  • We may require photo evidence of damage or defect

  • You cover return shipping unless:

    • Item is defective

    • We shipped wrong item

  • Once we receive and inspect return, we:

    • Approve refund or exchange

    • Refund to original payment method

    • Inform you by email

  • Refund processing may take [e.g. 5–10 business days]

Exchange

  • Exchanges allowed if item is same type, different size/color

  • Customer pays any price difference or return shipping, if applicable

Non-Returnable Items

  • Clearance, final sale, downloadable goods, gift cards, etc.

  • Items damaged by misuse or improper care

Faulty or Damaged Goods

  • Report within [e.g. 7 days] of receiving

  • Provide photos, description

  • We bear return shipping & send replacement or refund